Technical Services Team Member

Technical Services Team Member

Full Time
Calgary, AB
Posted 2 weeks ago

TECHNICAL SERVICES REPRESENTATIVE – CALGARY

Full Time

Fast growing software company that provides enterprise solutions to Fortune 500 companies. Have you graduated in the past few years with a computer science or other technical degree? We’re growing our technical team in Calgary, and we are looking for Recent Grads with the following abilities:  You are a fast learner and a problem solver. You are comfortable on the phone with customers and can work with them to diagnose technical issues. You are looking for an opportunity to have a valuable role in a rapidly growing company, working with Fortune level customers.

 

Responsibilities: 

Responsible for ensuring users get maximum benefits from their installation. Communicate electronically, by phone or in person with computer users to help set up/install or configure software installations or diagnose, document, resolve technical issues. Provide advice and training to users in response to identified difficulties Consult user guides, technical manuals & other documents to research, implement solutions Troubleshoot technical problems related to products, and diagnose and resolve issues with software or applications Set up new user accounts. Respond to customers questions and requests. Follow diagrams and written instructions to set up the system or repair an issue. Maintain problems and solutions log. Train customers’ staff in operation and maintenance of software/applications

 

What you will learn: 

– How to work with Windows IIS.

– How to install and configure .NET software and Microsoft SQL Server

– You’ll gain experience with MS Exchange and MS SQL

 

Qualifications:

Ideal Candidate will have:

– Some Networking background

– Some Programming background (C#)

– MS SQL understanding and/or experience

– MS SQL Management Studio understanding and/or experience

– Basic HTML and IIS understanding

– Knowledge of Microsoft Office Products (Outlook)

– Demonstrated ability to communicate with clients/prospects

– Professional in working with business  clients

– Provides excellent customer service

– The ability to explain technical issues in spoken and written English

 

Targeted Programs:

– Computer Science

– Engineering

– Graduate Engineering

Job Features

Job CategoryTechnical Services

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